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By dr k (Wed Jan 12, 2005 at 02:39:03 PM EST) (all tags)
The following diary may contain technical inaccuracies.

About two weeks ago, okay, actually, it was December 28, there was a bit of an electrical storm in the neighborhood. Understand that these are very unusual in Southern California, like every five or ten years. All the computer equipment seemed fine, except one of the cable boxes (digital cable) was having trouble with certain stations, oh and the cable modem was intermittently unable to connect to the gateway.

The next morning, I go to turn on my laptop, a Toshiba Satellite 4090xDVD I bought in 1999, and I get the message:

<quote>Insert system disk in drive.
Press any key when ready...</quote>



Now of course I've been meaning to backup my hard drive for a couple of months, had been planning on it since I built my new AMD 64 desktop box. I had even gotten a little adapter thing which combines an IDE plug and a power plug into the smaller plug used by the laptop drive. (For some reason MSDOS won't recognize the drive when it is hooked up this way, but Windows does.)

Anyway there was nothing seriously wrong with the hard drive, Windows detected some of those error things like cross linked files and stuff. This is a 20GB drive, which I never scan or defrag because those are things of the past. While I've got the drive up and running I copy all the files over to the drive on the AMD box. Then I put the laptop drive back in the laptop and it boots up just fine.

Meanwhile, I go to Fry's to get another case fan for the AMD box. I got a Gigabyte brand motherboard, and it gets a bit hot when the case is closed and when it is raining the world of Morrowind. While I'm there I decide to pick up a "front IDE & power panel" which is a little bracket that fits in a floppy drive slot and provides an IDE and power socket to the front of the case. I had seen this gizmo before, and thought it might be handy for swapping in an extra hard drive for backups and stuff.

Unfortunately there are some cable management issues with using the front IDE & power panel. Typical ATA ribbons don't have a lot of room between the two plugs, so I can't connect the panel and also connect an internal drive. I need some kind of, hm, ATA extension, or at least a male/male ATA adapter to make a longer ribbon. (Okay, I know these ribbons are short for a reason, with an extra adapter and length of ribbon I'm risking lots of extra resistance or something.) But there are no such things, at least not at Fry's.

Well, the panel was only like $5, not much of a loss and I learned a few things.

Meanwhile, the cable modem is still flakey. I call in to get a technician sent out, but the soonest appointment was one week away. I hoped the problem will fix itself, which it does partly -- the cable box started behaving. A week passes, the Comcast man shows up. I can tell he really doesn't want to have to figure out what the problem is, so he just swaps out the old modem (a two year old modem, which, frighteningly enough, the guy tells me was from before he started working that job), activates the MAC address on the network, and bolts out of here like his pants were on fire. "You know how to set up your router? Okay, here's your copy." He doesn't even close the front door all the way.

An hour later an the cable modem is unable to reach the gateway. I power cycle the modem, and am back on the network. Thirty minutes later the same thing happens. This new model has a yellow and orange led marked "Test", which is orange. I call Comcast.

"My high speed internet isn't working."

"First I have to inform you that in the case that the problem is not due to Comcast you will be charged a service fee of $49. Let's see, the first appointment I can get you is... next Wednesday?"

"The guy was just out here. He just left an hour ago."

"Oh, right, you told me. Oh, but the work order has been closed. We can't do anything once the order has been closed."

"Okay, sign me up for next Wednesday. Say, any idea when you guys will be going bankrupt?"

An idea slowly surfaces in my brain. The cable guy swapped out the modem, but he didn't change the power supply. If, perhaps, the power supply got fried, it might be delivering too much/too little power to the modem, causing it to overheat and shut down. Fortunately he left a new power supply with the new modem -- and, as a bonus, yet another 10' Cat 5 network cable. I plug in the new power supply and never look back.

Technical tip: 90% of all hardware problems are due to faulty power supplies.

Now, two weeks since the electrical storm, I'm getting the same system disk message on my laptop, only this time the hard drive has no errors. I think something on the motherboard must be failing, because it doesn't feel/sound like it is even trying to spin up the drive. If I boot from floppy, the C: drive is not accessible.

So this morning I had to dig up a 50' network cable to hook the AMD box up to the network (the laptop has a wireless card). Then I had to download and install Firefox, which took maybe two minutes. And so here I am.

I have two questions/issues to ponder and discuss. One, any suggestions for the laptop? She's had a good long life, and this was in fact her second hard drive, kind of like a liver transplant for computers.

Two, suggestions on how to rig up the external IDE panel so that I don't have to open the case every time I want to hook up a stray drive?

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The Dying Laptop | 9 comments (9 topical, 0 hidden) | Trackback
Sometimes, they stick by thunderbee (4.00 / 1) #1 Wed Jan 12, 2005 at 03:28:08 PM EST
Hit the drive after power-up. Not too hard.
Sometimes, they're stuck and this will allow it to spin.
If it works, backup one last time, and trash it. It's not the mobo. If it doesn't start, your guess is as good as mine whether it's the disk or the mobo.



not stuck by dr k (2.00 / 0) #2 Wed Jan 12, 2005 at 04:10:18 PM EST
I've got the drive mounted on my AMD box just fine. I suspect something to do with the boot sector, but only because that is one of those seemingly mystical things that techs like to say.

:| :| :| :| :|

[ Parent ]

BOFH excuse by thunderbee (2.00 / 0) #7 Thu Jan 13, 2005 at 12:44:03 AM EST
"microelectronic Riemannian curved-space fault in write-only file system"

You wrote that the laptop wouldn't even spin the disk? If it's working on your desktop, and not spinning up on the laptop, then it does look like it's the laptop's fault.
Time to go shopping ;)

[ Parent ]

It's the motherboard by LilFlightTest (2.00 / 0) #3 Wed Jan 12, 2005 at 08:39:01 PM EST
I went through 3 hard drives on my last laptop trying to keep it from not booting because it didn't recognize the drive or had trouble reading from it.

I've pretty much learned that if there was no previous trouble with the drive and it works sometimes, it's probably not the drive (at least on a laptop, whose IDE chipsets seem to flake out more easily).

(Note: I am not LFT.)
------

[ Parent ]

We could tell. by ti dave (4.00 / 1) #8 Thu Jan 13, 2005 at 02:33:55 AM EST
The caps were a dead give-away.

I don't care if people hate my guts; I assume most of them do.
The important question is whether they are in a position to do anything about it. --W.S. Burroughs

[ Parent ]

Good call by Gedvondur (2.00 / 0) #5 Wed Jan 12, 2005 at 11:01:16 PM EST
Good call, thunderbee.  He says that's not the case, but not many people remember sticksion. 

Truth is, banging a hard disk when it's off on it side, once, hard used to be a favorite trick of mine.  Copy your data off and throw that sucker away. 

My contacts with engineers at Seagate and Western Digital have told me that on almost any drive manufactured in the last 5 or 6 years, that problem will not occur.  Never did find out why.

Gedvondur
"New from SCO: FiascOS - The Operating System for all the family."--codemonkey uk
[ Parent ]

MS-DOS and external IDE by Gedvondur (2.00 / 0) #4 Wed Jan 12, 2005 at 10:56:21 PM EST
The best suggestion for external IDE is to buy an USB external hard disk case, one that easily comes apart.  IDE has a pretty hard limit to the cable length, I think 18 inches, so if you extend it too far it will not work or more likely act flakey.

MSDOS won't recognize your laptop windows drive probably because of NTFS.  MSDOS has no support for NTFS.

As to your laptop, if its a 1999 model and she's not working right, it's time to put her out to pasture.   6 years is FOREVER for any machine and eternity +1 for a laptop.  (everybody else can spare me your stories about 10+ year old systems, I don't care, it's not the average situation)

You can get a spanky new system for less than $800.00 bucks heck less than $650.00 if you look around.  I strongly discourage the purchase of used laptops.  The value just isn't there when new ones go on sale for those prices all the time.

Good luck with all of it.

Gedvondur
"New from SCO: FiascOS - The Operating System for all the family."--codemonkey uk


NTFS by dr k (3.00 / 1) #6 Thu Jan 13, 2005 at 12:28:07 AM EST
I guess I knew that about NTFS, but didn't make the connection. Funny how Microsoft makes MSDOS but it won't read a Microsoft file system. What's not so funny is when that glorious NTFS locks the permissions on a file when you're trying to install things, forcing you to reboot.

The external USB case sounds like the solution, now to find a really cheap one.

I've enjoyed having a laptop for the past few years, but I'm about done being a laptop warrior, especially given the web industry's transformation into a blue collar profession. Since I've got a new desktop, I think I'll get some sort of PDA with a fold out keyboard. It will be much easier for NaNoWriMo stuff.

:| :| :| :| :|

[ Parent ]

Hmm, by Dr H0ffm4n (2.00 / 0) #9 Thu Jan 13, 2005 at 02:34:18 AM EST
I bought a Maxtor external 80GB drive for £50 in UKia just for backups. Belkin do this external enclosure for around £50.

[ Parent ]

The Dying Laptop | 9 comments (9 topical, 0 hidden) | Trackback